We’re sorry for the inconvenience. To claim a missed discount, please use the Contact Us form in the app to send us details of your issue. Be sure to include a copy of your receipt, contact number and mailing address so we can send out a gift card with reimbursement in the event your claim is successful.
If it’s been a while since you’ve logged in to your Fuel App account, you may need to reset your password before accessing the My 7-Eleven app. You can do this by going to the Sign In screen and selecting “Oops forgot your password?” link.
If you’re still having trouble, please contact our support team at firstname.lastname@example.org and be sure to include your full name and email address that is registered to your account.
If you’re receiving this message it could be due to the following circumstances:
- You’ve redeemed all current offers. We usually update our offers every couple of weeks so if you’ve redeemed a lot of offers recently, check back in the next week or two and you should see them update again.
- ·There may be an issue with your internet connection. Please check your connection is working correctly, force close the app and launch again to visit the Offers tab
- If you’ve tried the above steps and are still there may be a system error preventing the offers from being displayed. If this is the case you can contact our Support team using the Contact Us form in the app.
It doesn’t happen often but sometimes there might be a technical glitch. Try signing out of the app and back in again to see if this fixes the error. If not, there may be a system or account error so we’ll need your details to look into this. You can get in touch with us by going to Settings > Contact Us and selecting Other. Simply let us know about the error you’re receiving and our support team will resolve it for you as soon as possible.
The Contact Us feature only works if you have an email app set up on your phone such as Mail, Gmail, Outlook etc. If you have tried this and are still having difficulty using the Contact Us feature, simply email us at email@example.com with details of your enquiry as well as the number located on your My Card barcode.