- At the 7-Eleven ParcelMate® lockers, press ‘check availability’ to ensure there’s a free locker.
- Choose a satchel size: 1kg or 3kg in Standard or Express.
- Fill out the details on the front and back then place your goods in the satchel. Don’t forget to complete the dangerous and prohibited goods declaration.
- Pay at the counter to receive your receipt with the locker pin and tracking details.
- Using your pin, lodge your parcel at the 7-Eleven ParcelMate® locker. Don’t forget to take your tracking number.
We’re keeping it simple. Customers can select either a Regular (1kg) or Large (3kg) satchel to send using our Domestic Standard or Domestic Express service.
If you want to send your parcel Express, make sure to grab the right satchel – they’re the ones marked “Express” with an orange box.
You don’t need to weigh your parcel to use our service and you won’t be charged for extra weight. The weights indicated on the packaging are a guide for what might fit but as long as your item fits neatly in the package and it can be completely sealed, then it’s good to send!
We also can’t accept items weighing 25kg or more.
At this stage, 7-Eleven ParcelMate® is a domestic service only so you can’t use this service to send parcels outside of Australia.
No, you need to use the 7-Eleven ParcelMate® packaging as it comes with important information for our carrier attached (like the tracking number). But when you buy our service it includes the packaging as well!
At this stage, only the satchels themselves are available at the store. So (if you need to) please make sure your item is pre-prepared to protect it for transport.
Our indicative Standard delivery timeframe is within 2-7 business days for all locations except where a parcel is being sent from or to non-capital cities within WA, Northern Territory, Tasmania, or North Queensland. In these instances, the indicative delivery time is up to 13 business days.
The delivery timeframes for Express delivery of parcels lodged in a parcel locker before 12pm on a business day are, the next business day if sent to and from Australian capital cities and within 3 business days if sent to or from any other locations, except remote locations, which may be up to 10 business days.
Good value is important to us because we know it’s important to you. Each of our satchel services can be sent from any participating store to anywhere in Australia, at one national price! Prices (including GST):
1kg Standard: $11
1kg Express: $14
3kg Standard: $14
3kg Express: $17
Check out our Terms and Conditions for the full list and more detail. But you can’t use 7-Eleven ParcelMate® to send goods that are classified by us as dangerous or prohibited. There are also some restricted items that can’t be sent without our consent.
Some examples of goods that are prohibited are those that are valued (or have a replacement value) at, or above $500, have sentimental value, are bullion, cash, gold, jewellery or precious gems, are legal or other important documents, are fragile (as the Services are not fit for this purpose), or must arrive at their destination by a specific time or date (noting the Express service supplied subject to certain terms).
Yes, please fill out all of the fields on the front and the back of the satchel as legibly as you can. We want to make sure we get your parcel to the right address, that we can contact you (or the intended recipient), or we can return the parcel to you, if we need to.
And don’t forget to sign the dangerous and prohibited goods declaration!
Once you’ve written on your satchel and packed your item, you should head to the store counter to pay for it. Once you’ve paid, the store manager will hand you a receipt which will contain a unique PIN needed to lodge your parcel. Head to the locker and follow the instructions on the screen to lodge your parcel.
No worries. If you’ve lost your receipt and PIN immediately after you purchased your item, head back to the counter and the store manager can re-print it for you. If you’ve purchased your parcel some time ago and lost your PIN, please call the Help Desk on 1300 711 720.
Nope, you can purchase your satchel and come back to a 7-Eleven ParcelMate® store at a later time to send. Have a look at the Terms and Conditions for more information around sending at a later date.
We ask that you check whether there is availability at the locker before you purchase your satchel. If the locker is full after you purchase, you can take your parcel and lodge it at another 7-Eleven store (with 7-Eleven ParcelMate®), or you can get a refund for the service.
Your satchel contains a tracking number which you should peel off and keep with you. You can use this tracking number to track your parcel online via our website.
7-Eleven ParcelMate® is delivered by TOLL who offers one of the largest transport networks across Australia, and provide a flexible delivery service to 7-Eleven ParcelMate® customers.
By using the 7-Eleven ParcelMate® service, you are providing us with authority to leave your parcel at the recipient address provided on the satchel without it being signed for or accepted by anyone.
But, don’t worry, we won’t leave your parcel if the address is determined to be inaccessible, unsafe, unprotected, or otherwise not suitable.
If no one is home to accept the parcel and it’s been determined to be inaccessible, unsafe or generally unsuitable to leave the parcel at the nominated address, then the driver will take your parcel to an alternative delivery location nearby or to a depot facility.
The driver will leave a calling card at the address with instructions for the recipient to retrieve their parcel. They will receive the same instructions via SMS if a mobile contact number was provided.
Your satchel contains a tracking number which you should peel off and keep with you. You can use this tracking number to track your parcel online via our website. If your parcel is showing as having been delivered but you don’t believe it has been, or your item has been delivered but you believe it has been damaged, please contact the Help Desk on 1300 711 720. Once your claim has been verified, you will be referred to FreightSafe who will manage the claim process.
The number of participating 7-Eleven ParcelMate® stores is growing every day and a list is available on the website and is updated regularly.